Privacy Policy

Last updated: November 26, 2025

1. Introduction

NeosLegal (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and share personal information when you interact with our website (the “Website”).

This Policy is issued in accordance with the Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and may also reflect international data protection principles where applicable.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Website.

This Policy applies to all visitors to the Website, regardless of location. If you are located outside the United Arab Emirates, you are responsible for ensuring that your use of the Website complies with local data protection laws.

2. What Information We Collect

We collect personal information in two primary ways: when you choose to provide it directly, and when you interact with our Website, which may automatically collect certain technical data.

You may choose to provide us with personal information when filling out a contact form, subscribing to updates, or corresponding with us. This information may include your name, email address, phone number (business or personal), country or region of residence, and any additional details you choose to share in your message.

In addition, we may automatically collect certain technical and usage data when you visit the Website. This may include your IP address, browser type, device information, the pages you visit, the time and duration of your visit, and the referring website, if applicable. This data is collected through cookies and analytics tools and helps us better understand how visitors use the Website and improve its performance.

We do not collect any sensitive personal data (i.e. financial information, biometric identifiers, or government-issued IDs) through this Website.

This Website is not intended for use by children under the age of 18, and we do not knowingly collect personal information from minors. If we learn that such data has been submitted without appropriate consent, we will delete it as required by law.

3. How We Use Your Information

We use the personal information you provide to respond to your inquiries, deliver the information or services you request, and manage our communication with you. For example, if you complete a contact form, we will use your details to respond to your query and, where relevant, follow up on related matters.

We also use your information to operate and improve the Website, ensure its security and performance, and generate internal insights (e.g. through basic usage analytics). This helps us understand how visitors interact with our content and allows us to refine our online services accordingly.

In some cases, your information may be used for legal, administrative, or operational purposes, such as maintaining accurate records, managing backups, monitoring system access, or complying with applicable laws and data retention obligations.

We do not use your information for unsolicited marketing or promotional purposes, unless you have specifically consented to receive such communications.

4. Legal Basis for Processing

We process your personal information in accordance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, similar international data protection laws.

Our legal basis for processing depends on the nature of your interaction with the Website. In most cases, we rely on one or more of the following grounds:

• Your consent, where you have voluntarily provided information (e.g., when submitting a contact form or opting in to receive legal updates).
• Our legitimate interests, such as responding to your inquiries, operating and securing the Website, and managing internal processes, provided these interests are not overridden by your rights.
• Compliance with legal obligations, where we are required to retain records or disclose certain information under applicable law.

If we rely on your consent, you have the right to withdraw it at any time by contacting us using the details provided in this Policy.

5. Cookies & Analytics

Like most websites, we use cookies and similar technologies to help improve the functionality and performance of the Website. Cookies are small text files stored on your device that allow us to recognize your browser and understand how you interact with our content.

We use cookies for several purposes, including:

• To ensure the Website functions properly
• To collect limited analytics data about how visitors use the site, such as which pages are viewed most often or how long users stay on a page
• To help us maintain and improve the Website over time

We do not use cookies to track your behaviour for advertising purposes, nor do we share cookie data with advertisers or third-party marketers.

You can choose to disable cookies through your browser settings. Please note that some features of the Website may not function properly if cookies are disabled.

6. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties for marketing or commercial purposes.

However, we may share your information in limited circumstances, such as:

• With trusted service providers who assist us in operating the Website, managing communications, or analysing traffic, strictly for the purposes outlined in this Privacy Policy
• When required to comply with applicable laws, regulatory obligations, or legal proceedings
• To protect our rights, security, or the rights of others, including in cases of suspected fraud or cybersecurity incidents

Any third parties we engage are required to handle your personal data in accordance with applicable data protection laws and to use it only for the specific purposes for which it was provided.

7. International Data Transfers

While we are based in the United Arab Emirates, the personal information we collect may be transferred to and processed in other countries, including those where our service providers, cloud platforms, or technical infrastructure are located.

Whenever we transfer your personal data internationally, we take appropriate steps to ensure that your information is handled securely and in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include contractual obligations, data protection agreements, or ensuring that the receiving jurisdiction offers an adequate level of protection.

By using the Website and submitting your personal information, you acknowledge that your data may be transferred to jurisdictions outside your country of residence, which may not offer the same level of legal protection for personal data.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to respond to inquiries, comply with legal obligations, maintain business records, and ensure the proper operation of the Website.

The specific retention period may vary depending on the nature of your interaction with us. For example, inquiry-related data may be retained for a limited period to allow appropriate follow-up, while technical data used for analytics may be stored for a shorter duration.

When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it, unless we are legally required to retain it for longer.

You may contact us at any time to request the deletion of your personal data, subject to any legal or regulatory obligations that may require us to retain certain information.

9. Your Rights

You have certain rights under applicable data protection laws in relation to the personal information we collect about you. These may include the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where it is no longer needed or you withdraw your consent
• Object to or restrict the processing of your personal data in certain circumstances
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@neoslegal.co. We may request additional information to verify your identity before responding to your request, in order to protect your privacy and the integrity of our data.

We aim to respond to all valid requests within a reasonable timeframe and in accordance with applicable law. Please note that some rights may be subject to limitations or legal exceptions.

10. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or loss.

These measures may include secure server configurations, access controls, encryption, and data backup procedures. Access to personal data is limited to authorized personnel and service providers who are required to maintain its confidentiality.

While we take appropriate precautions, no method of transmission over the internet or method of electronic storage is completely secure. As such, we cannot guarantee absolute security. You are responsible for ensuring that any information you send to us is transmitted securely.

If we become aware of a data breach that may affect your rights or freedoms, we will take steps to notify you and any relevant authority in accordance with applicable legal requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our data practices, or the features of the Website. When we make significant changes, we will update the “Effective Date” at the top of this Policy and, where appropriate, provide additional notice on the Website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect and protect your personal information.

Your continued use of the Website after any changes are made will signify your acceptance of the updated Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: hello@neoslegal.co